Shipping policy

At DEPOSIT NO. 07, we work with trusted suppliers and logistics partners to deliver your order as efficiently as possible.

Order Processing

We aim to dispatch all orders within 3 working days of successful payment. During peak seasons, promotional periods, or times of exceptionally high order volumes, processing times may be slightly longer. Should any significant delays occur, we will endeavour to keep you informed.

Once your order has been dispatched, you will receive tracking information where available.

Delivery

For domestic orders, most deliveries will arrive within 9 working days from the date your tracking information has been updated following dispatch. This means the estimated delivery timeframe begins once your order has been processed and dispatched, which we aim to do within the initial 3 working day processing period.

For international orders, we aim to dispatch within the same 3 working day processing period. Most international deliveries will arrive within 9–12 working days (this may extend up to 20 working days for very remote regions) from the date your tracking information has been updated, depending on the destination country or region and local postal or customs processes.

All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs processing, adverse weather, public holidays, or other circumstances beyond our reasonable control.

If your order has not arrived and is untraceable within our logistics system after the estimated delivery timeframe, please contact us at info@depositseven.com and we will investigate the shipment.

Customs, Duties & Import Charges

International orders may be subject to import duties, taxes, customs charges, or handling fees imposed by your local customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless expressly stated otherwise.

Customers are responsible for ensuring that the products they order comply with the import laws and regulations of their destination country before placing an order.

DEPOSIT NO. 07 is not responsible for delays caused by customs processing or for orders that are seized, confiscated, destroyed, or otherwise withheld by customs or government authorities. Where an order is seized by customs, any refund or partial refund will be considered solely at our discretion on a case-by-case basis.

While we will make reasonable efforts to assist customers where customs fees or import issues arise, any charges, assessments, or decisions made by customs authorities remain entirely at the discretion of those authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

We cannot accept responsibility for delays, failed deliveries, additional shipping costs, or lost parcels resulting from incorrect or incomplete shipping details supplied by the customer.

Contact

If you have any questions regarding shipping or delivery, please contact us at info@depositseven.com.