Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to contact us regarding an eligible return.
To request a return, please contact us at info@depositseven.com with your order details.
Please note that returns must first be authorised by us. If your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorisation will not be accepted.
Return address: Flat 1 -2, 132 Newcross Road, London SE14 5BA
You can always contact us for any return question at info@depositseven.com.
Eligibility for Returns
Returns are only accepted in the following circumstances:
Your item arrives damaged or defective.
Your item does not arrive and is untraceable in our logistics system. Orders that are delayed due to customs processing, held by customs, or seized by customs are not automatically eligible for a refund. Any refund or partial refund relating to a customs seizure will be considered solely at our discretion on a case-by-case basis.
To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags attached, in its original packaging, and accompanied by proof of purchase where applicable.
Incorrect Size Orders
We do not offer refunds or exchanges where an incorrect size has been ordered by the customer.
Customers are responsible for carrying out their own due diligence before placing an order and ensuring they select the correct size.
Where possible, we will include measurements within our product listings. However, this may not always be possible. As our products are sourced from official retailers, customers can usually find detailed sizing guides and measurements on the official retailer's website for the specific item before purchasing.
Please ensure you are satisfied with the sizing information before completing your order.
Damaged Items & Delivery Issues
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@depositseven.com so that we can assess the issue and resolve it.
If your order has not arrived outside of the delivery timeframe provided in our logistics information, please contact us and we will investigate the shipment before arranging an appropriate resolution.
Customs & Imports
Customers are responsible for ensuring that the products they purchase are permitted to be imported into their country. Before placing an order, you should check your local customs regulations and import restrictions with the relevant authorities to determine whether you wish to proceed with your purchase.
We are not responsible for orders that are seized, confiscated, destroyed, or otherwise withheld by customs or other government authorities due to local import laws, restrictions, or regulations. Where an order is seized by customs, any refund or partial refund will be considered solely at our discretion on a case-by-case basis.
Customers are also responsible for any import duties, taxes, customs charges, handling fees, or other fees imposed by their local customs authority. While we will make reasonable efforts to assist and achieve the best possible outcome where such fees arise, the assessment, collection, reduction, or waiver of these charges is entirely at the discretion of your local customs authority, and we cannot guarantee that such fees will be reduced or avoided.
Non-Returnable items
The following items cannot be returned:
Items ordered in an incorrect size by the customer.
Sale or clearance items.
Gift cards.
Perishable goods (such as food, flowers or plants).
Personal care or beauty products.
Custom-made or personalised items.
Hazardous materials, flammable liquids or gases.
If you are unsure whether your item is eligible for return, please contact us before placing your order.
Exchanges
We only offer exchanges where:
An item arrives damaged or defective; or
The incorrect item has been supplied.
We do not offer exchanges because the customer ordered the wrong size.
As with refunds, customers are responsible for ensuring they order the correct size before purchasing. Where available, sizing information will be provided, and additional measurements can usually be found on the official retailer's website for the relevant product.
European Union 14 day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have statutory rights to cancel your order within 14 days under applicable consumer protection laws.
Refunds
Refunds are only offered in the following circumstances:
Your item arrives damaged or defective.
Your order does not arrive and is untraceable in our logistics system. Orders that are delayed due to customs processing, held by customs, or seized by customs are not automatically eligible for a refund. Any refund or partial refund relating to a customs seizure will be considered solely at our discretion on a case-by-case basis.
Refunds will not be issued because an incorrect size was ordered.
Once we have received and inspected any returned item (where applicable), we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@depositseven.com.